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Wine Club FAQS

How much does it cost to join the Stags' Leap Wine Club?

There is no cost to join.

 

When can I expect to be billed for my Stags' Leap club shipments?

Quarterly memberships bill in March, May, September, and December.

 

What states can you ship club shipments to?

Due to legal restrictions, we are only permitted to ship wine to the following states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NM, NY, NC, ND, OR, PA, SC, TN, TX, VT, VA, WA, WV & WI.

 

How long does my membership last?

For as long as you are happy with your subscription, with the minimum commitment of 2 shipments.

 

How will I know when I will be charged?

You will receive an email notification 10 days prior to the billing of your shipment, letting you know the selection and add-on options. After billing you will see a charge from Stags' Leap Winery on your statement.

 

How much will I be charged for shipping?

Shipping wine can be quite pricey (think heavy boxes & specialized packaging) so we have a set reduced, flat rate price of $15 for all ground and temperature-controlled club shipments.  Take advantage of the flat rate by adding on to your club shipment during the customization period - ship all the wine you want for only $15.

 

I have been charged for my Stags' Leap shipment, when will I receive it?

You will be charged for your release the day it ships out. For most of the West Coast, wine shipments are delivered 1 to 2 days later. For East Coast addresses, wine shipments are delivered between 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.

 

How can I make changes to my Stags' Leap Winery membership?

Please visit your Account page or you can give us a call at (707) 257-5790 Monday-Saturday 9 am - 6 pm and Sunday 9 am - 5 pm to update your account information over the phone.

 

What is an Optional Club Shipment?

In addition to your regular club shipment, we offer optional club shipments twice annually - Summer & Holiday.  These are special selections made exclusively for our club members in limited quantities.  You will receive an email announcing the special selection and be given the option to "opt-out" of the shipment if you would like to skip it.  You may permanently "opt-out" of the optional shipment program by emailing us but you will no longer receive access to the special releases.

 

What discounts do I receive as a Stags' Leap Winery member?

15% discount on all wines purchased.

10% discount on all winery merchandise.

 

How do I use my membership discount?

Stags' Leap members receive 15% off any purchase made online at stagsleap.com, while visiting our Cellar Door, or by calling us at (707) 257-5790.

 

How do I cancel my Stags' Leap Winery membership?

We hate to see you go, but if you wish, you may cancel your Stags' Leap membership any time before your club billing by logging into your Account page then "My Wine Clubs" and "Manage Subscription".

 

What happens if my Stags' Leap shipment is sent back to the winery?

The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $15 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.

 

What if I end up with a corked or damaged bottle?

In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible so we can rectify the problem for you.

 

Can I skip or postpone a club shipment?

Yes. You will receive an email notification 10 days prior to billing, notifying you that your customization window is now open. At this time, you can choose an alternate shipping date or to skip the shipment altogether. You must take a minimum of two shipments per year to maintain an active status and your benefits.

 

Can I customize my shipment?

You bet! You will be sent a link to view your shipment online 10 days prior to billing when the customization window opens. You will be able to add more wines or swap out wines to ensure you get the wines you want in every shipment. 

 

Can I pick up my club shipment at the winery?

We do not offer a will-call option at this time.  If you plan to be in town and would rather make your selections in person, please skip the shipment during the online customization period and let your host know you would like to put together a club pack during your visit.  Please be sure to make a reservation for your experience in advance.

 

How do I make a reservation for my club member experience?

Stags' Leap Winery club members receive complimentary estate tours and tastings for them and up to three additional guests.  Members can also book private experiences in the club lounge, porch, speakeasy, or bocce court where the only is fee is the price of the wines you select to enjoy during your experience at the private setting you have selected.  Box lunches can be reserved at least three days in advance and are $30 per person.  Reservations for all visits to Stags' Leap Winery are required and can be made by calling us at (707) 257-5790 Monday-Saturday 9 am - 6 pm and Sunday 9 am - 5 pm.